Frequently Asked Questions
What if I have special considerations for an survey?
Often underwriters will have what we term a Special Attention item that needs to be answered by the field rep/survey. Some examples may be ROOF CONDITION, BREED AND TEMPERAMENT OF DOG, PROTECTION CLASS, etc. Or special contact instructions or photo needs. When placing your survey request, just make sure to input any Special Attention items in the field provided for your free-form entry. Whatever items are entered here will be addressed specifically in the field rep's comments or through a SPECIAL ATTENTION paragraph in the survey narrative.
How will I be invoiced for my insurance report?
Invoices are sent monthly and can be customized to your specific needs - listing insured names, policy numbers, order dates, days elapsed from order to completion, etc. The invoices can also be subtotaled by various methods such as state, office/branch, report type or some other factor you identify to us. Payment terms are net 30 days.
Does JMI store the survey?
JMI stores all surveys for all clients at no extra charge. Reports are kept for a minimum of 5 years, and can be stored longer as the need arises.
Is the information provided and stored in your website secure?
JMI takes website security very seriously to protect and save customer data. We have deployed the latest tools and technologies as well as a strict security policy to safeguard your data. We will be pleased to provide more details about our security policy upon request.
I have a re-underwriting project, can we obtain special forms and/or pricing?
JMI has extensive experience doing re-underwriting projects for our clients. We can customize a solution for you, and provide special pricing for that project based on the volume levels and location of the survey. We will provide various management reports as well as agent/insured communications. We can allow agent access to the reports via our online website, or we can provide the agent with a report tailored to their book of business.
I am an agent for an insurance carrier, will JMI work directly with agents?
Yes, we do work directly with agents to provide risk assessment services. We will not work directly with the insured on any assessment.
I am interested in using JMI Reports but would like some additional information. What is your pricing on various insurance surveys?
First you will need to register on the system and obtain a client code and password. To begin the process please contact us today.
I am a new client. How do I order my first survey?
For an information packet that contains information on JMI Reports and pricing, please click here. A pdf brochure will be emailed to you or we can send information via US Mail.
How long does a typical risk assessment take to complete?
We strive to get all risk assessments completed within 21 days of your order. In some metro/urban areas, turnaround can be 1-2 weeks. In the more rural areas assessments may take up to 30 days. Other factors like setting appointments on Commercial or HVD surveys may delay the assessment if insured does not respond promptly to the field rep's calls.
How can I check on the status of an survey I have ordered?
Within your client site you have access to the ACTIVITY LOG on any survey. This log will contain notes from the field rep on phone calls, appointment dates, status or any difficulties encountered that would delay the completion of your survey. You can also communicate to the field rep additional information - like new contact numbers or directions to a risk - via this log.
How will the completed risk assessment be returned to me?
That is up to you and the needs of your company. Risk assessments can be emailed directly to you as a pdf file or you can receive an email notification when assessment is completed and ready to view via your secure area on our website. Once here, the report can be downloaded, emailed or printed. JMI also has the capability to set up FTP or Web Services.