WHO WE ARE > OUR PEOPLE
Our Leadership Team
JMI’s leadership team embodies a commitment to exceptional service and genuine client relationships, driven by experienced professionals who understand the industry and client needs. With decades of combined expertise, our leaders and directors are dedicated to guiding JMI on its path to excellence.
Nathan Clark
President & CEO
Nathan Clark serves as President and CEO of JMI Reports, combining operational depth, software development expertise, and creative vision. With 35 years of professional experience—including 30 in field services—he connects industry insight with the technical ability to turn ideas into practical solutions.
His strength lies in seeing both the business challenge and the path to solving it. Drawing on experience across insurance and technology, Nathan simplifies complex operations, translates business needs into software solutions, and guides innovation from concept through execution.
At JMI, he pairs that hands-on perspective with a commitment to strong client partnerships and empowered teams. His focus is clear: build smarter solutions, deliver dependable service, and position the company for lasting growth.
Tim McKendry
Senior Vice President of Growth and Innovation
Tim McKendry serves as President Emeritus and Senior Vice President of Growth and Innovation at JMI Reports, bringing more than three decades of experience across field operations, quality assurance, and client relations. Since joining JMI in 1994, he has helped build the company’s nationwide presence and developed a firsthand understanding of what clients need and what it takes to deliver.
Tim combines that operational perspective with a focus on technology, strategic partnerships, and growth. He connects emerging capabilities with practical business needs, helping JMI expand its services, improve efficiency, and strengthen the client experience.
His leadership is rooted in lasting relationships and a deep commitment to JMI’s values. By bringing people, ideas, and opportunities together, Tim helps shape the company’s next chapter while preserving the service and trust that built its foundation.
Maureen Dakesian
Director of Customer Relationships
Maureen Dakesian serves as Director of Customer Relationships at JMI Reports, bringing more than 23 years of insurance industry experience and a strong background in customer service leadership and vendor operations. She combines industry knowledge with a practical understanding of how to build productive, lasting client partnerships.
Maureen connects client priorities with the teams and services that support them. Her focus on clear communication, responsive service, and operational follow-through helps JMI strengthen relationships and deliver a consistent client experience.
Her approach is straightforward: understand the need, coordinate the right response, and earn trust through dependable service.
Rebecca Moraco
Director of Field Operations
Rebecca is the Director of Field Operations at JMI, combining her artistic background and operational expertise to lead the team with precision and creativity. She began her career in interior design, working alongside renowned designers to create innovative spaces before stepping away to care for her special needs son, a testament to her commitment to family.
Starting at JMI as a Quality Assurance Specialist, Rebecca quickly advanced through roles in recruiting and operations, driven by her strong leadership, meticulous attention to detail, and dedication to operational excellence. Today, her focus on fostering high-performing teams and upholding the highest standards in field operations continues to fuel JMI’s success.
Anne Djuric
Director of Corporate Resources
Anne joined JMI Reports in 2006 as a Quality Assurance Reviewer and has since progressed through leadership roles in Farm Agribusiness, Field Operations, and Quality Assurance. As Director of Corporate Resources, she serves as a liaison for HR functions, overseeing onboarding, compliance, employee engagement, and performance reviews. Anne also manages the recruitment of independent contractors, field reps, and QA specialists, while fostering a positive, thriving work environment through retention and engagement programs.
Tara McKendry
Director of Product Innovation & Execution
With over 20 years at JMI Reports, Tara brings a wealth of experience across Training, Quality Assurance, Project Management, and Client Services. As Product Manager, she plays a pivotal role in enhancing insurtech solutions, particularly the DIY tool for homeowners, which provides insurers with actionable data and enhances the overall customer experience. Tara’s deep industry knowledge and passion for the insurance sector drive her commitment to delivering impactful, innovative solutions that elevate client satisfaction and operational efficiency.
